Privacy Policy
1. IMPORTANT INFORMATION AND WHO WE ARE
HeyRepública respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, store, and protect your personal information, specifically in the context of our digital concierge services and customized travel planning.
It is essential that you read this policy together with any other privacy or processing notices we may provide on specific occasions so you fully understand how and why we use your data.
Controller
HeyRepública, SRL is the data controller responsible for your personal data (referred to as “HeyRepública”, “we”, “us” or “our” in this policy).
We have appointed a Data Privacy Manager who oversees questions related to this policy. For any inquiries, please contact:
Legal Name: HeyRepública SRL
Email: hello@heyrepublica.com
Postal Address: 106 Maria Trinidad Sanchez, La Romana, Dominican Republic
Phone: +1 (829) 208-2027
2. THE DATA WE COLLECT
We may collect the following categories of personal data:
Identity Data:
Full name, gender, date of birth, marital status, identification documents.
Contact Data:
Mailing address, email address, phone numbers.
Financial Data:
Banking and payment information, transaction records.
Travel Experience Data:
Requested itineraries, personal preferences, special requests, dietary needs, health conditions.
Technical Data:
IP address, browsing data, operating system, browser type, server logs, cookies.
Marketing and Communication Data:
Communication preferences, survey responses, social media interactions.
Special Category Data:
Medical conditions or mobility restrictions (subject to your explicit consent).
Dietary preferences or religious information (subject to your explicit consent).
3. HOW WE COLLECT YOUR DATA
We collect your data through:
Direct Interactions:
Online forms submission.
Concierge service requests.
Newsletter subscriptions.
Participation in surveys or promotions.
Automated Technologies:
Cookies, server logs, analytics tools during website interaction.
Third Parties:
Payment platforms.
Marketing service providers.
Social media platforms.
Third-Party Data:
If you provide information on behalf of others (travel companions, family), you confirm you have their authorization to do so.
4. HOW WE USE YOUR DATA
We use your data only when legally permitted, primarily to:
Fulfill the service contract.
Pursue legitimate business interests.
Comply with legal obligations.
With your consent for marketing or sensitive data processing.
Specific purposes include:
| Purpose | Legal Basis |
|---|---|
| Design and execution of custom itineraries | Contract performance |
| Payment processing | Contract performance |
| Operational communication and service updates | Contract performance / Legal obligation |
| Promotional communications | Consent |
| Service improvement and analytics | Legitimate interest |
| Compliance, security, fraud prevention | Legal obligation |
5. MARKETING & PROFILING
With your consent, we may analyze your service history, preferences, and browsing patterns to tailor offers and improve your experience. We do not share your data for third-party marketing without your explicit authorization.
You can withdraw your marketing consent at any time via hello@heyrepublica.com or via unsubscribe links in our communications.
6. DISCLOSURE OF YOUR DATA
We may share your data with:
Travel service providers (hotels, transportation, local guides, activities).
Public authorities (customs, immigration, security, tax authorities).
Legal, auditing, technological, and financial advisors.
Technology providers (automation, hosting, CRM, payments).
Regulatory authorities if required by law.
All third parties are contractually obligated to protect your data.
7. INTERNATIONAL TRANSFERS
Due to the global nature of our services, your data may be transferred internationally. We ensure appropriate safeguards for such transfers according to international data protection standards.
8. DATA SECURITY
We implement strong technical, organizational, and administrative safeguards to protect your data from loss, unauthorized access, misuse, or disclosure.
If you suspect unauthorized access, contact us immediately.
9. DATA RETENTION
We retain your information for:
The duration necessary for service fulfillment.
Legal, tax, and regulatory obligations.
Dispute resolution and contract enforcement.
We may anonymize data for statistical or research purposes indefinitely.
10. YOUR RIGHTS
You have the right to:
Access your personal data.
Correct inaccurate data.
Request data deletion.
Object to processing.
Request processing restrictions.
Data portability.
Withdraw consent at any time.
To exercise these rights, contact our Data Privacy Manager.
11. FEES AND RESPONSE TIMES
Exercising your rights is generally free of charge. However, we may charge a reasonable fee for unfounded, repetitive, or excessive requests. We aim to respond within 30 days.
12. THIRD-PARTY LINKS
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before sharing your information.
13. COOKIES
We use cookies to enhance your experience, personalize content, and analyze site usage. You can adjust your browser settings to block cookies. See our Cookie Policy for more information.
14. CHANGES TO THIS POLICY
We reserve the right to amend this Privacy Policy to reflect changes in business practices, legislation, or technology. Updates will be posted on our website.
Last Updated: 19 June 2025
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