Contact & Concierge Support
Personalized Assistance — Wherever You Are, Whenever You Need It
At HeyRepública, we believe that true luxury is not simply in what you experience, but in the confidence of knowing you are always supported. Our Concierge Support team operates with a singular mission: anticipate, resolve, and elevate every detail of your journey.
Whether you’re in the early stages of planning or already immersed in your Dominican Republic experience, our team is ready to serve you with absolute discretion, efficiency, and care.
General Inquiries & Pre-Booking Assistance
For prospective clients, partners, or general questions about our services:
📧 Email: concierge@heyrepublica.com
⏰ Availability: Monday to Sunday | 8:30 AM – 11:00 PM AST
Our client relations specialists are available to provide:
Detailed service consultations
Clarifications on our concierge packages
Initial trip assessments and planning guidance
Partnership and collaboration discussions
Every inquiry is treated with priority and confidentiality.
Active Clients — Direct Concierge Access
Once you become a HeyRepública client, your assigned concierge becomes your personal point of contact before, during, and after your trip.
Dedicated WhatsApp Support Line
Real-Time Adjustments & Requests
Emergency Coordination
On-the-Ground Resource Management
Whether you require last-minute reservations, exclusive access, or immediate solutions to unforeseen circumstances, your concierge is empowered to act swiftly on your behalf.
Your private assistant on the ground — managing your experience with precision and care.
In-Trip Emergency Assistance
Although rare, unforeseen situations may occur. Should you encounter any form of disruption or emergency, our priority escalation protocols ensure immediate intervention:
24/7 Crisis Response Access
Local Partner Coordination
Direct Liaison with Medical, Legal, or Security Professionals (if required)
Seamless Resolution Pathways
Because when you travel with HeyRepública, you are never navigating challenges alone.
Client Experience Commitment
Every contact with our support team is governed by our Client Experience Standards:
Prompt Response Times
Clear, Transparent Communication
Discretion & Privacy Assurance
Proactive Solutions-Oriented Mindset
Our responsibility extends beyond logistics — we are the custodians of your peace of mind.
How May We Assist You Today?
HeyRepública — Concierge excellence, available at every moment of your journey.
Bespoke Travel. Dominican Hospitality. Perfectly Delivered.
Secure your private consultation and discover how HeyRepública elevates your entire journey.
